Frequently Asked Questions

Q) "When should my new bike be serviced?"

A) For mechanical shifting systems, it's a good idea to have your bike tuned-up after the first 100-200 miles of riding if any issues have arisen due to cables settling and stretching. After this initial tune-up, it's recommended to have your bike serviced at least once a year if you ride regularly, or more often if you ride in harsh conditions.

For electronic shifting systems, the maintenance schedule is generally less frequent than for mechanical shifting systems. However, it's still a good idea to have your bike tuned-up periodically to ensure that it's functioning optimally. It's recommended to have a basic tune-up performed at least once a year, which includes checking the battery level, adjusting the derailleur indexing, and checking the system for any loose connections or damage.

Ultimately, the frequency of maintenance depends on a variety of factors, such as how often you ride, the conditions you ride in, and the manufacturer's recommendations. It's important to pay attention to any changes in performance or shifting behavior and address them promptly by taking your bike to a qualified mechanic for diagnosis and repair. By staying on top of maintenance, you can ensure that your bike is performing at its best and prolong its lifespan.

Q) "Where can I find information on how to maintain and service my bike?"

A) The Tech Center on fitwerx.com provides text and video guides for common bike maintenance and service tasks. Included are basic derailleur and brake adjustments, tire changing, and service schedules. Visit http://www.fitwerx.com/service to access these resources.

Q) "I think something slipped. How do I get my bike adjusted back to the fit numbers?"

A) Your personalized positioning documentation is available on the flash drive provided during your fitting to verify your position. The Tech Center on fitwerx.com has pages that detail where and how we take measurements. Check out http://www.fitwerx.com/mechanical-services. To make it easy to readjust your bike, we may use tape or paint lines to mark your riding position.

Q) "My bike has a scratch in the paint. What should I do?"

A) If you suspect a crack in your frame or component, contact us. Most scratches are simply cosmetic and can be touched up and sealed with readily available touch-up paint or nail polish from auto parts stores or pharmacies. Manufacturers also offer touch-up paint, but it's usually more costly.

Q) "Who should I contact at FW2 Bikes with questions?"

A) For service and mechanical questions, including help adjusting your position back to its original settings, please send an email to info@fw2.bike.

Q) "I think I have a warranty issue. How do I get in touch with the manufacturer?"

A) Your best option for quick warranty resolution is usually your dealer as your dealer has a relationship with the manufacturer and can advocate on your behalf. Please contact us per the previous question and we'll do all that we can to resolve the issue for you quickly and with as little cost as possible.

Promotions for FW2 Bike Buyers

"FW2 Gives Back" Charity Program: Did you know that if you are doing a charity ride or event we'll gladly donate towards your event? Visit http://www.fitwerx.com/about-us/fitwerx-gives-back for details.

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FW2 Bikes Staff Contacts

FW2 Bikes - Phone & Text: 978-532-7348. General emails: info@fw2.bike

Marty Miserandino - Fitter, Customer Service, Accounting, Buyer, Owner - marty@fw2.bike

Dean Phillips - Lead Fitter, R&D Lead, Buyer, Owner - dean@fw2.bike

Stephen Kozowyk – Technician, Service Manager – stephen@fw2.bike

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